Frequently Asked Questions
Everything you need to know about your Laura Mercier experience.
What is your return policy for beauty products?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in gently used or new condition to qualify for a full refund.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website's tracking page or the carrier's portal to see real-time updates.
Are Laura Mercier products tested on animals?
Laura Mercier does not test our products or ingredients on animals, nor do we delegate this task to others. We are committed to the global elimination of animal testing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Afterpay for flexible installments.
How do I find my perfect foundation shade?
You can use our online Shade Finder tool or book a virtual consultation with one of our beauty experts to find the perfect match for your skin tone and undertone.
Do you offer international shipping?
Currently, we ship to most regions globally. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.